LANIT - Cloud Vps, dedicated server, hosting provider #1 Vietnam

You can contact us in four forms:

1. Live chat on website: Tawk, Message, Zalo

2. Directly via hotline: 0945.96.95.94, or 0247.10.88.444

3. Send support emails via [email protected]

4. Send a ticket: You log in to the service management page system https://clients.lanit.com.vn, Open ticket, require support

Lanit’s customer care team will support you all the time 24/24/365

After receiving the payment, Lanit will support the installation of the customer’s service package immediately. The specific time as below:

– With domain name, hosting, Vps, Lanit will activate the service package within 5-15 minutes

– With the physical server rental service, you can use it after 1h to 3h with the configuration server available at datacenter.

We will inform you the specific time case by case.

When registering for services at Lanit, customers can choose one of the following 4 forms of payment:

• PayPal Gateway,
• Visa/MasterCard/domestic ATM card,
• Internet Banking Transfer
• Pay directly at the office

Lanit has a refund policy applicable to the following services: Hosting Rental, Cloud VPS, Cloud Server, Email Server.

Within 7 days from the time you register to use LANIT’s services, if you request the termination of the service and refund, LANIT will check on why the service is not good. If the error belongs to our side, we will refund 100% as requested via transfer or cash.

– Clients will bare the transaction fees such as: bank transfer fee.

– The refund policy does not apply to customers who have signed up for trial service.

– The refund policy does not apply to domain name services, website design, software copyright, server rental services, server reservations, SSL, VPS USA, VPS GERMANY, CLOUD USA and CLOUD GERMANY.

– The refund policy does not apply to subscription services through promotions.

All information about the refund policy, please contact to our customer service to receive the best advice..

Yes, Lanit has an effective anti-DDos firewall system. For more information, please contact to our service team to have the best advice.

When your service is about to expire, Lanit will send an extended payment notice 7 days before the expiration time via email, zalo. At the same time, the sales team will call to inform you in advace. To avoid bad impacts to your work, customers should pay before the expiration of the service.

– Within 7 days of notification, if the customer does not pay, as well as does not respond. Then, after 4 days of expiration the Lanit system will automatically suspend the service

After 7 days, the customer’s service will be completely removed. During that 7-day period, customers can pay to reuse the service.